Schedule 2: Protect Plus services

1.  GENERAL

  • 1.1.  As a Partner offering Refund Protect, you may access our Protect Plus services.
  • 1.2.  We reserve the right to add, modify, or suspend services at our sole discretion. Service availability is not guaranteed.
  • 1.3.  Any service provided to you is subject to the terms of our Partnership Agreement, including its term, termination, and payment provisions.
  • 1.4.  For this Schedule, “Protect Fee” refers to the amount payable to us, calculated as a percentage of the total revenue generated from selling our services to your customers.

2.  PROTECT PLUS SERVICES

2.1. Flight Delay Compensation

  • 2.1.1.  We may provide a flight delay service that monitors flights in real-time for delays.
  • 2.1.2.  We will supply a customer portal enabling communication and payout processing. All compensation will be handled according to our criteria.
  • 2.1.3.  Using your flight data, we will track your customers’ flights and notify them of any delays or cancellations.
  • 2.1.4.  If a delay exceeds 3 hours, your customers may choose one of the following options:
  • (a)  A one-time lounge pass; or
  • (b)  $300 cash compensation.
  • 2.1.5.  In all cases, no compensation is provided for flight cancellations or rescheduled flights.
  • 2.1.6.  Protect Fee: 70%

2.2. Delayed Baggage Compensation

  • 2.2.1.  We may offer you a delayed baggage service that tracks baggage in real time and compensates your customers for delays exceeding 96 hours.
  • 2.2.2.  We will provide a customer portal where your customers can submit their Property Irregularity Report (PIR) number to initiate tracking. Updates will be sent to your customers via SMS and/or email.
  • 2.2.3.  If a delay exceeds 96 hours, your customers may be eligible for the following compensation:
  • (a)  $1,000 compensation (per bag, capped at 2 checked-in bags per trip)
  • 2.2.4.  Protect Fee: 70%

2.3. eSIM

  • 2.3.1.  We may connect your customers with an eSIM supplier responsible for activating, managing, and supporting eSIM services, assuming full liability for their provision.
  • 2.3.2.  Protect Fee: 90%

2.4. Carbon Offsetting

  • 2.4.1.  We may connect your customers with a carbon offsetting supplier tasked with managing, supporting, and tracking contributions.
  • 2.4.2.  Protect Fee: 97%

2.5. Lounge Access

  • 2.5.1.  We enable your customers to purchase a lounge pass during your checkout process. This pass provides access to any available lounges within our network.
  • 2.5.2.  Protect Fee: 85%